Quality Assurance and Evaluation Subcommittee

Take a look at the Virtual Poster created by former committee member Sean Eads (Jefferson County Public Library) and current chair, Karen Pardue (CSU, Pueblo), for the 2007 ALA Annual Conference. Entitled Are You a Robot? And Other Serious Questions, the poster was part of the RUSA/MARS Evaluating Digital Reference Services poster session.

Subcommittee Members:

• Chair:  Karen Pardue, Colorado State University Pueblo
• Christine Kreger, Arapahoe Library District
• Emily Neal, Denver Public Library
• Barbara Pinhas, Arapahoe Library District
• Hutch Tibbetts, Douglas County Libraries
• Tracy Treece, Aurora Public Library
• Barbara Whalen, Denver Public Library
• Kris Johnson, AskColorado Coordinator (de facto)

Assignment:

• Oversees quality and uses evaluation procedures and feedback to maintain high standards of Reference Service.

Committee Meeting Minutes:

July 25, 2008

April 18, 2008

January 10, 2008

July 12, 2007

April 5, 2007

January 18, 2007

October 15, 2006

June 15, 2006

March 14, 2006

December 1, 2005

July 25, 2005

April 15, 2005

November 22, 2004

August 17, 2004

May 28, 2004

February 13, 2004

October 24, 2003

Committee Documents:

Inappropriate Use Executive Report

Transcript Evaluation Criteria

2005 LRS Report on AskColorado Patron Surveys

2004 LRS Report on AskColorado Patron Surveys

Summary of the 2004 Refstaff Survey

Quality Assurance and Evaluation Subcommittee Listserv:

There is a listserv for committee members use. Please see the listserv information in the Staff Resources area.

AskColorado (TM) is made possible with funds provided by the Colorado State Library under the Library Services and Technology Act (LSTA) in conjunction with funds and staffing from local libraries in Colorado.